Privacy policy
Last updated: July 2026
Thanks for visiting our website declutteringsolutions.com.au
This Privacy Policy explains the kinds of personal information we may collect, why we collect it, how we use and store it, when it may be disclosed, and how you can contact us about your information.
Decluttering Solutions is a small Australian business. While the Privacy Act 1988 (Cth) does not apply to every small business in every circumstance, we take reasonable steps to follow recognised Australian privacy practices and to protect the personal information entrusted to us.
This policy applies to personal information collected through our website and through our business activities, including enquiries, consultations, assessments, service proposals, project planning, photographs, project records and service delivery.
References to “we”, “us” and “our” mean Jennifer Manefield ABN 24 990 400 838 trading as Decluttering Solutions.
We use personal information only for purposes connected with operating the business, responding to enquiries, providing services, keeping appropriate records and meeting our legal, accounting and business obligations.
1.Contact Details
Our full contact details are:
Jennifer Manefield ABN: 24 990 400 838 trading as Decluttering Solutions
jennifer@declutteringsolutions.com.au
Postal address:
P.O. Box 3281, Putney NSW 2112
For privacy-related enquiries, requests or concerns, please contact Jennifer Manefield using the email address above.
1.1. It is essential that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing jennifer@declutteringsolutions.com.au.
2.Personal Information – Type, purpose and legal grounds
2.1. Personal information or data means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include factual information as well as notes, observations or assessments about a person. It does not include information that has been anonymised so that the individual is no longer reasonably identifiable.
2.2. We may process the following categories of personal information about you:
2.2.1. Communication Information
2.2.1.1. Communication information includes any communication that you send to us. This information may be sent to us through:
a. the contact form on our website;
b. email, telephone, text message or social media messaging;
c. social media posting;
d. a referral from another person or organisation; or
e. through any other communication that you send to us.
2.2.1.2. We process this information for:
a. communicating with you;
b. responding to enquiries and arranging services;
c. for record-keeping, and;
d. for the establishment, pursuance or defence of legal claims.
2.2.1.3. Our basis for processing this information is that it is reasonably necessary to respond to communications, arrange and provide services, maintain appropriate records and establish, pursue or defend legal claims.
2.2.2. Customer Information
2.2.2.1. Customer information includes any information you provide relating to an enquiry, quote, service proposal, agreement or purchase of services, such as your name, title, home or service address, billing address, email address, telephone number, contact details, service details and payment information. Some customer information is collected, stored or processed on our behalf by third-party business service providers, including Dubsado for client relationship management, Xero for accounting and invoicing, Stripe for payment processing, and Google Workspace for email, documents and cloud-based file storage.
2.2.2.2. We process this information to:
a. assess, arrange and provide the services you have requested or purchased;
b. communicate with you about the service;
c. prepare quotes, agreements and invoices; and
d. maintain appropriate client, transaction and business records.
2.2.2.3. Our basis for processing this information is to take steps at your request before entering into an agreement and to perform the agreement between you and us.
2.2.2.4. Customer information may also include details about your property, household, possessions, project requirements, authorised representatives and other information reasonably necessary to assess, plan, coordinate or provide the services requested.
2.2.3. User Information/Data
2.2.3.1. User information includes information about how you use our website and online services, together with any information you provide through those services. We may collect, store and use:
a. information you provide when using the services on our website;
b. information generated through your use of the website or online services, including the timing, frequency and pattern of use;
c. information you provide when making an enquiry, providing feedback or communicating with us online;
d. information you provide when updating your contact details or communication preferences; and
e. any other personal information that you choose to send to us.
2.2.3.2. Before you disclose to us the personal information of another person, you must ensure that you have that person’s consent or other appropriate authority to disclose the information and for us to handle it in accordance with this policy.
2.2.3.3. We process this information to
a. operate and administer our website and online services;
b. provide relevant information and respond to online enquiries;
c. maintain the security, performance and backups of our website and business systems; and
d. administer our online services and business.
2.2.3.4. Our basis for processing this information is our reasonable business interest in operating, securing and administering our website, online services and business.
2.2.3.5. We will not supply your personal information to a third party for that party’s direct marketing purposes without your express consent.
2.2.4. Technical Data
2.2.4.1. Technical data is information about your use of our website and online services, such as information about your visits to and use of the website, including your IP address, approximate geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
2.2.4.2. The source of this information may include our website, analytics services, hosting provider, security tools and similar technologies.
2.2.4.3. We process this information to analyse the use of our website and online services, administer and protect our business and website, improve website content and performance, and identify technical or security issues.
2.2.4.4. Our basis for processing this information is our reasonable business interest in operating, securing, maintaining and improving our website and online services.
2.2.5. Financial Transactions
2.2.5.1. Financial transactions may be handled through our accounting, banking and payment service providers, including Xero and Stripe. The providers we use may change from time to time.
2.2.5.2. We provide financial and transaction information to these service providers only to the extent reasonably necessary to issue invoices, process payments or refunds, reconcile accounts, maintain financial records and respond to payment-related enquiries or disputes.
2.2.5.3. Personal and business information provided for financial transactions will not be used for an unrelated purpose, except where required or authorised by law.
2.2.5.4. Financial or transaction information may also be disclosed where reasonably necessary to provide the services you have requested, comply with legal or accounting obligations, prevent or investigate fraud, resolve a dispute, or protect our legal rights.
2.2.6. Marketing Information
2.2.6.1. Marketing information includes information about your preferences for receiving marketing communications from us and your communication preferences.
2.2.6.2. We process this data to:
a. enable you to receive newsletters, service updates and other communications you have agreed to receive; and
b. manage your communication preferences and requests to unsubscribe.
2.2.6.3. Our basis for processing this information is your consent where consent is required, or our reasonable business interest in communicating with existing and prospective clients about relevant services and business updates.
2.2.6.4. We may use your contact and marketing information to send you newsletters, service updates or other relevant business communications where you have consented or where this is otherwise permitted by law. Please see Section 4, Marketing Communications.
2.2.7. Sensitive Data
We may need to collect the following sensitive data about you if it is relevant to the services, you have asked us to supply: any health issues that may impact our ability to deliver services in the time frame you have chosen; any stake holders or next of kin involved in supporting you in your decision making and the successful outcome of the services.
We require your explicit consent for processing sensitive data; therefore if you engage Decluttering Solutions, our Terms of Service provides an outline of the sensitive data we may require and signing our Service Agreement is confirmation of your consent to this processing.
2.2.7.1. Sensitive information may include information about your health, disability, mobility, cognition, safety, support needs, decision-making capacity or other personal circumstances relevant to the services you have requested.
2.2.7.2. We collect and use this information only where it is reasonably necessary to understand your circumstances, provide services safely and appropriately, communicate with authorised representatives or other relevant people, and meet our legal, contractual or professional obligations.
2.2.7.3. Decluttering Solutions does not provide health care, diagnosis, treatment or therapeutic services. However, we encourage you to tell us about any health condition, disability, medication effect, fatigue, mobility issue or other circumstance that may affect how you take part in the service. This helps us plan the work safely and appropriately, including adjusting the pace, session length, timing or way the service is delivered where needed.
2.2.7.4. Where sensitive information concerns another person, the person providing it must have that person’s consent or other appropriate authority to disclose it.
2.2.7.5. Where consent is required, we may seek your express consent before collecting or using sensitive information. Consent may be given in writing, verbally or through another clear indication of agreement.
2.2.8. Contract Obligations
2.2.8.1. Where we are required to collect personal information by law, or under the terms of the agreement between us, and you do not provide that information when requested, we may not be able to enter into or perform the agreement, including providing the services you have requested.
2.2.8.2. If you do not provide information that is reasonably necessary for us to assess, plan or provide the service safely and appropriately, we may need to decline, delay, modify or discontinue the service. If this occurs, we will explain the reason and notify you as soon as reasonably practicable.
2.2.9. Use of Personal Information
2.2.9.1. We will only use your personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect. If we need to use your information for a new and unrelated purpose, we will let you know and explain the reason for that use.
2.2.9.2. We may use or disclose your personal information without your knowledge or consent when required or authorised by or under Australian law, or by a court or tribunal order.
3. How your personal information is collected
3.1. Cookies
3.1.1. We may automatically collect certain information from you as you use our website through cookies and similar technologies.
3.1.2. A cookie is a small file or piece of information stored on your computer, phone or other device when you visit a website. Cookies can remember information about your visit, support website functions and help analyse website traffic and performance.
3.1.3. Cookies are commonly used by websites. Cookies themselves do not usually identify you directly, although information collected through cookies may sometimes be linked with other information.
3.1.4. You can usually control or block cookies through your browser settings. You may choose to refuse all or some cookies. However, blocking certain cookies, including essential cookies, may affect how parts of the website operate or prevent some features from working properly.
3.2. How do we use cookies?
3.2.1. We may use cookies to understand how visitors use our website, identify patterns in website use, improve the website’s performance and content, and maintain website security.
3.3. Types of Cookies:
3.3.1. Session cookies are stored only while you use the website and are usually deleted when you close your browser. They may help the website remember information as you move between pages during a visit.
3.3.2. Persistent cookies remain on your device after you close your browser and may be read when you visit the website again. They may be used for functions such as remembering preferences, analysing website use or measuring website performance.We may use persistent cookies through Google Analytics or similar website analytics services.
3.4. Cookies categories:
3.4.1. Strictly necessary cookies are required for the website to function properly and may support features such as security, forms and navigation. These cookies cannot always be disabled without affecting the operation of the website.
3.4.2. Performance cookies help us understand how visitors use the website, including which pages are visited and how the website performs. This information helps us monitor and improve the website.
3.4.3. Functionality cookies allow the website to remember choices you make and provide enhanced or more convenient features. The information collected by these cookies is usually aggregated or limited to the function being provided.
3.4.4. Third-party service providers, such as website analytics, embedded content, security or hosting providers, may also place or use cookies through our website. These third parties control their own cookies and may handle information in accordance with their own privacy policies.
4. Marketing Communications
4.1. We may send you marketing communications where you have consented to receive them or where this is otherwise permitted by law.
4.2. We may send you marketing communications if:
4.2.1. You have purchased services from us or asked for information about our services; or
4.2.2. You have agreed to receive marketing communications and have not since opted out.
4.3. Express consent
4.3.1. We will not share your personal information with a third party for that third party’s own marketing purposes without your express consent.
4.4. Stopping marketing messages
4.4.1. You can ask us to stop sending you marketing communications at any time by:
4.4.1.1. using the unsubscribe link in any marketing communication sent to you; or
4.4.1.2. Email us at jennifer@declutteringsolutions.com.au at any time.
4.4.2. If you opt out of receiving marketing communications, we may still contact you where necessary about an enquiry, current or previous service, invoice, agreement, legal obligation or other administrative matter.
5. Disclosures of Your Personal Data
5.1. We may disclose your personal information to the parties set out below where reasonably necessary to operate the business, provide services, meet legal obligations or protect our rights.
5.1.1. Service providers that provide IT, website hosting, system administration, cloud storage, email, communications and document-management services.
5.1.2. Professional Organisers, contractors, removalists, auctioneers, valuers, tradespeople, donation or disposal providers and other service providers involved in a client project, where the disclosure is reasonably necessary to coordinate or provide the agreed service.
5.1.3. Professional advisers, including lawyers, bankers, accountants, auditors, and insurers.
5.1.4. A family member, attorney, guardian, executor, trustee, support professional or other authorised representative where the client has requested or authorised their involvement, or where another lawful authority applies.
5.1.5. Government, regulatory, law-enforcement or other authorities where disclosure is required or authorised by law.
5.1.6. A purchaser, successor, adviser or other relevant party in connection with a proposed or completed sale, transfer, restructure or closure of all or part of the business, subject to appropriate confidentiality and privacy protections.
5.2. We take reasonable steps to ensure that third parties handling personal information on our behalf have appropriate privacy and security arrangements and use the information only for the purpose for which it was disclosed, or as otherwise required or authorised by law.
6. Overseas storage and processing of personal information
6.1. Some of the third-party service providers we use may store, process or provide support access to personal information outside Australia. This may include providers of client-management, accounting, payment-processing, email, cloud-storage, website and communications services.
6.2. Where personal information may be handled outside Australia, we take reasonable steps when selecting and using service providers, including considering their privacy terms, security arrangements, access controls, data-retention practices and the purposes for which they may use the information.
6.3. We limit the personal information provided to overseas service providers to what is reasonably necessary for the relevant business purpose.
6.4. We review the available privacy and data-location information provided by our principal service providers when selecting and using those services. As providers may change their systems, subcontractors or storage locations from time to time, we cannot guarantee that personal information will always be processed in a particular country.
7. Data Security
7.1. We take reasonable steps to protect the security, integrity and privacy of personal information collected through our website and business activities. We review and update our security practices in light of changes in technology, business systems and identified risks.
7.2. We take reasonable technical and organisational precautions to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. These precautions include password-protected business accounts, use of a password manager, multi-factor authentication where available, restricted access, secure cloud storage, device security, software updates and controlled sharing of client records.
7.3. You acknowledge that transmitting information over the internet involves some risk. While we take reasonable precautions, we cannot guarantee the absolute security of information sent electronically.
7.4. We have procedures for responding to suspected or actual data breaches. Where appropriate, we will investigate the incident, take reasonable steps to reduce any harm and notify affected individuals or a relevant authority where required by law.
7.5. Decluttering Solutions uses business software and secure digital services to manage enquiries, client records, accounts, communications, photographs and project documentation. Some of these services may include automated or artificial intelligence-assisted functions that support administrative tasks such as organising information, searching records, preparing summaries, transcribing notes or improving written material.
7.6. We use reputable business-grade services and take reasonable steps to review their available privacy, security and account controls. We limit the personal information entered into digital or AI-assisted tools to what is reasonably necessary for the business purpose. We do not knowingly use identifiable client information to train public artificial intelligence models, and we do not enter sensitive client information into free or publicly accessible AI tools.
7.7. Digital and AI-assisted tools do not replace professional judgement. Final decisions about accepting work, planning services, making recommendations and delivering services remain with Decluttering Solutions and, where relevant, the client or their authorised representative.
8. Data Retention
8.1. We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate business and project records, respond to enquiries or disputes, and meet legal, accounting, taxation, insurance or reporting requirements.
8.2. We retain invoices, payment records and other information required for taxation, accounting or business-record purposes for the period required by law, which is generally at least five years.
8.3. In some circumstances, we may remove identifying details from information so that an individual is no longer reasonably identifiable. We may retain and use properly de-identified information for business analysis, research, service improvement or statistical purposes.
8.4. When personal information is no longer reasonably required, and we are not required to retain it by law or for a legitimate business, insurance or legal purpose, we take reasonable steps to securely delete, destroy or de-identify it.
8.5. Photographs, notes and other project records collected for an enquiry, assessment or quote are retained only for as long as reasonably necessary. Where a quote is not accepted or a project does not proceed, we may retain the information for a reasonable period where the enquiry remains open, the client may return, or the service has been postponed. We review these records regularly and conduct a formal review at the end of each financial year to determine what should be retained, securely deleted or de-identified.
8.6. For completed projects, we may retain relevant photographs, notes, reports, correspondence and other project records where reasonably necessary for business, insurance, legal, accounting or dispute-resolution purposes. Records that are no longer required are securely deleted, destroyed or de-identified.
8.7. Photographs or videos approved for marketing or promotional use may be retained and used for as long as the consent remains current, unless you withdraw that consent or we no longer require the material. Withdrawal of consent will apply to future use, but may not always allow us to retrieve material that has already been published, printed or shared.
9. Your Legal Rights
9.1. You may contact us to request access to personal information we hold about you, ask us to correct information that is inaccurate, incomplete or out of date, or raise a concern about how your information has been handled. Where we rely on your consent, you may withdraw that consent at any time, subject to any legal, contractual or practical limitations that apply.
9.2. You may also ask us to delete information that is no longer reasonably required. We will consider the request, but we may need to retain some information to meet legal, accounting, taxation, insurance, contractual or dispute-resolution obligations.
9.3. If you wish to make a request or raise a privacy concern, please email jennifer@declutteringsolutions.com.au
9.4. To help us identify you and locate the relevant information, we may ask you to provide:
a. your name and contact details;
b. details of the service, enquiry or records involved; and
c. reasonable evidence of your identity or authority to act for another person.
9.5. We do not generally charge a fee for making a privacy request. If responding would involve substantial work or expense, we will discuss this with you before proceeding. We may decline a request that is unlawful, unreasonable, repetitive or would require us to disclose information about another person.
9.6. As a security measure, we may request further information to confirm your identity or authority before providing access to personal information.
9.7. We aim to respond to privacy requests within 30 days. If a request is complex, involves a large volume of information or requires us to consult another person, we will let you know if additional time is required.
9.8. If you are concerned about how we have collected, used, stored or disclosed your personal information, please contact us first so that we can try to resolve the matter.If the matter cannot be resolved, you may seek information from the Office of the Australian Information Commissioner or another relevant authority. Whether an external authority can investigate a complaint will depend on the circumstances and the laws that apply to the business and the information involved.
10. Changes to this Privacy Policy
10.1. We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers or legal obligations.
10.2. Any updated version will take effect when it is published on our website. The date of the most recent update will be shown at the beginning of the policy.
10.3. You may ask us at any time to stop using your personal information for marketing communications.
10.4. If you have any questions or concerns about this Privacy Policy or the way we handle personal information, please email jennifer@declutteringsolutions.com.au.
Updated in July 2026 to reflect the current Decluttering Solutions website and business practices, with reference to the Privacy Act 1988, the Australian Privacy Principles, the Australian Consumer Law and official guidance published by the OAIC and ACCC.