Privacy policy
Thanks for visiting our website https://declutteringsolutions.com.au/
Decluttering Solutions ABN 24 990 400 838 is committed to protecting your privacy as an online
visitor to our website.
This privacy policy provides you with details of how Decluttering Solutions collects and processes
your personal data
through your use of our site
As we are a business with an online presence, we aim to comply with the Australian Privacy
Principles contained in The
Privacy Act 2020 and General Data Protection Regulations (GDPR) to ensure that your information is
protected.
We use the information we collect about you to maximise the services and products that we provide
to you via our website
and through our business.
By providing us with your data, you warrant to us that you are over the age of 18 years.
This Privacy Policy, together with our Website Terms and Conditions (including Disclaimer) and
Listing Terms and
Conditions form the entire agreement between you and Decluttering Solutions
Decluttering Solutions is the controller of the personal information collected via this website.
We are responsible for
your personal data (referred to as "we", "us" or "our" in this Privacy Policy).
1.Contact Details
Our full contact details are:
Decluttering Solutions ABN: 24 990 400 838
jennifer@declutteringsolutions.com.au
Postal address:
P.O. Box 3281, Putney NSW 2112
1.1. It is essential that the information we hold about you is accurate and up to date.
Please let us know if at any time your personal information changes by emailing
jennifer@declutteringsolutions.com.au.
2.Personal Information – Type, purpose and legal grounds
2.1. Personal information/data means any information capable of identifying an
individual.
It does not include data that is anonymous in its source.
2.2. We may process the following categories of personal data about you:
2.2.1. Communication Information
2.2.1.1. Communication information includes any communication that you send to us.
This information can be sent to us through:
a. The contact form on our website;
b. The subscriber form on our website;
c. Email, text, social media messaging;
d. Social media posting; or
e. Through any other communication that you send to us.
2.2.1.2. We process this data for:
a. Communicating with you;
b. For record-keeping, and;
c. For the establishment, pursuance or defence of legal
claims.
2.2.1.3. Our legal ground for this processing is our legitimate interests which in
this case are to respond to communications sent to us, to keep records and to
establish, pursue or defend legal claims.
2.2.2. Customer Information
Consider carefully the services or products you are selling on/via your
website and your business. Add or delete from
the list below in paragraph 2.2.2.1 as appropriate. If you are using a
third-party payment processor such as STRIPE,
PayPal, Eway etc., they are collecting and processing information on your
behalf.
2.2.2.1. Customer information or data includes any information you provide
relating to any purchases of goods and/or services
such as your name, title, billing address, delivery email address, phone number,
contact details, purchase details and
your card details. Third party processors collecting and gathering information on
Decluttering Solution’s behalf are
Xero, STRIPE and our CRM Dubsado.
2.2.2.2. We process this information to:
a. Supply the goods and/or services you have purchased,
and;
b. To keep records of such transactions.
2.2.2.3. Our legal ground for this processing is the performance of a contract
between you and us and/or taking steps at your request to enter into such a
contract.
2.2.3. User Information/Data
2.2.3.1. User information includes data about how you use our website and any
online services together with any data that you may
post for publication on our website or through other online services. We may
collect, store and use:
a. information that you provide to us when using the services on
our website or
that is generated in the course of the use of those services (including the timing,
frequency, and pattern of service use);
b. information contained in, or relating to, a personal or
business account with
our website (including name, email address, date and month of birth);
c. information that you provide when you provide
feedback;
d. information that you provide when you change your personal
details or email
preferences;
e. information that you provide when you respond to a
survey;
f. information that you provide when you communicate with our
customer
support;
g. any other personal information that you choose to send to
us.
2.2.3.2. Before you disclose to us the personal information of another person, you
must obtain that person's consent to both the
disclosure and the processing of that personal information in accordance with this
policy.
2.2.3.3. We process this data to
a. Operate our website and ensure relevant content is provided
to you;
b. To ensure the security of our website;
c. To maintain backups of our website and/or databases
and;
d. To enable publication and administration of our website,
other online services, and business.
2.2.3.4. Our legal ground for this processing is our legitimate interests which in
this case are to enable us to administer our website and our business properly.
2.2.3.5. We will not, without your express consent, supply your personal
information to any third party for their or any other third party's direct
marketing.
2.2.4. Technical Data
2.2.4.1. Technical data is information about your use of our website and online
services such as information about your visits to, and use of this website,
including your IP address, geographical location, browser type and version,
operating system, referral source, length of visit, page views and website
navigation paths.
2.2.4.2. The source of this data is from our analytics tracking system.
2.2.4.3. We process this data to analyse your use of our website and other online
services, to administer and protect our business and website, to deliver relevant
website content and advertisements to you and to understand the effectiveness of our
advertising.
2.2.4.4. Our legal ground for this processing is our legitimate interests which in
this case are to enable us to administer our website and our business properly and
to grow our business and to decide our marketing strategy.
2.2.5. Technical Data
2.2.5.1. All our website financial transactions are currently handled through our
payment services provider. This may change from time-to-time.
2.2.5.2. We will share information with our payment services provider only to the
extent necessary for processing payments you make via our website, refunding such
payments and dealing with complaints and queries relating to such payments and
refunds.
2.2.5.3. All individual profile and company details are not used for any other
purpose other than that described above.
2.2.5.4. Details are only supplied to a third-party supplier when it is required
by law, for goods or services which you have purchased or to protect our copyright,
trademarks and other legal rights.
2.2.6. Marketing Information/Data
2.2.6.1. Marketing information includes data about your preferences in receiving
marketing from our third parties and us and your communication preferences.
2.2.6.2. We process this data to:
a. Enable you to receive our newsletter;
b. Enable you to participate in promotions such as
competitions, prize draws and free giveaways;
c. To deliver relevant website content and advertisements to
you and measure or understand the effectiveness of this advertising.
2.2.6.3. Our legal ground for this processing is our legitimate interests, which
in this case, are to study how customers use our products/services, to develop them,
to grow our business and to decide our marketing strategy.
2.2.6.4. We may use Customer, User, Technical and Marketing Information/Data to:
a. Deliver relevant website content and advertisements to
you (including Facebook adverts or other display advertisements) and;
b. Measure or understand the effectiveness of the
advertising we offer to you.
2.2.6.5. Our legal ground for this processing is legitimate interest which is to
grow our business.
2.2.6.6. We may also use such data to send other marketing communications to you,
and our legal grounds for doing so is either
your consent or legitimate interest namely to grow our business. (Please see
Marketing Communications below – Section
4).
2.2.7. Sensitive Data
The collection of sensitive data generally applies to businesses that
provide therapeutic or health-related services and products. Below are two
(2) options –
1. if you do not collect sensitive data (see definition in the paragraph
below) – Use Option 1 and delete Option 2
2. IF YOU DO COLLECT SENSITIVE DATA, DELETE Option 1 and complete the details
for Option 2
If you are unsure about the nature of the information you are collecting
upgrade to a Coaching call here.
Option 1
We do not collect any Sensitive Data about you. Sensitive data refers to data that
includes details about your race or
ethnicity, religious or philosophical beliefs, sex life, sexual orientation,
political opinions, trade union membership,
information about your health and genetic and biometric data. We do not collect any
information about criminal
convictions and offences.
Option 2
We may need to collect the following sensitive data about you if it is relevant to
the services, you have asked us to
supply: any health issues that may impact our ability to deliver services in the
time frame you have chosen; any stake
holders or next of kin involved in supporting you in your decision making and the
successful outcome of the services.
We require your explicit consent for processing sensitive data; therefore if you
engage Decluttering Solutions, our
Terms of Service provides an outline of the sensitive data we may require and
signing our Service Agreement is
confirmation of your consent to this processing.
2.2.8. Contract Obligations
2.2.8.1. Where we are required to collect personal data by law, or under the terms
of the contract between us, and you do not
provide us with that data when requested, we may not be able to perform the contract
(for example, to deliver goods or
services to you).
2.2.8.2. If you don't provide us with the requested information, we may have to
cancel a
product or service you have ordered, but
if we do, we will notify you at the time.
2.2.9. Use of Personal Information
2.2.9.1. We will only use your data for the purpose it was collected for or
reasonably compatible purposes if necessary. In the
event we need to use your details for an unrelated new purpose we will let you know
and explain the legal grounds for
processing.
2.2.9.2. We may process your personal information without your knowledge or
consent where this is required or permitted by law.
3. How your personal information is collected
3.1. Cookies
3.1.1. We may automatically collect certain data from you as you use our website
by using cookies and similar technologies.
3.1.2. A "cookie" is a piece of information that is stored on your computer's hard
drive and which records how you move your
way around a website so that, when you revisit that website, it can present tailored
options based on the information
stored about your last visit. Cookies can also be used to analyse traffic and for
advertising and marketing purposes.
3.1.3. Cookies are used by nearly all websites and do not harm your system.
3.1.4. If you want to check or change what types of cookies you accept, this can
usually be altered within your browser
settings. You can block cookies at any time by activating the setting on your
browser that allows you to refuse the
setting of all or some cookies. By not blocking cookies and continuing to browse you
are authorising the use of cookies.
If you use your browser settings to block all cookies (including essential cookies),
you may not be able to access all
or parts of our Site.
3.2. How do we use cookies?
3.2.1. We use cookies to track your use of our website. This enables us to
understand how you use the Site and track any patterns with regards to how you are
using our website. This helps us to develop and improve our website as well as
products and/or services in response to what you might need or want.
3.3. Types of Cookies:
3.3.1. Session cookies: these are only stored on your computer during your web
session and are automatically deleted when you
close your browser – they usually store an anonymous session ID allowing you to
browse a website without having to log
in to each page, but they do not collect any personal data from your computer; or
3.3.2. Persistent cookies: a persistent cookie is stored as a file on your
computer,
and it remains there when you close your
web browser. The cookie can be read by the website that created it when you visit
that
website again. We use persistent cookies for Google Analytics.
3.4. Cookies categories:
3.4.1. Strictly necessary cookies: These cookies are essential to enable you
to
use
the website effectively, such as when
buying a product and/or service, and therefore cannot be turned off. Without
these
cookies, the services available to
you on our website cannot be provided. These cookies do not gather information
about
you
that could be used for
marketing or remembering where you have been on the internet.
3.4.2. Performance cookies: These cookies enable us to monitor and improve the
performance of our website. For example, they
allow us to count visits, identify traffic sources and see which parts of the
Site
are
most popular.
3.4.3. Functionality cookies: These cookies allow our website to remember
choices
you
make and provide enhanced features. For
instance, we may be able to provide you with news or updates relevant to the
services
you use. They may also be used to
provide services you have requested, such as viewing a video or commenting on a
blog.
The information these cookies
collect is usually anonymised.
3.4.4. Please note that third parties who advertise on our website (including,
for
example, advertising networks and providers
of external services like web traffic analysis services) may also use cookies,
over
which we have no control. These
cookies are likely to be analytical/performance cookies or targeting cookies.
4. Marketing Communications
4.1. Our lawful ground of processing your personal data to send you marketing
communications is either your consent or our
legitimate interests, namely to grow our business.
4.2. We may send you marketing communications if:
4.2.1. You made a purchase or asked for information from us about our goods or
services; or
4.2.2. You agreed to receive marketing communication and, in each case, you
have
not
opted out of receiving such communications since.
4.2.3. You are a company; we may send you marketing emails without your
consent.
You
may opt out of receiving marketing emails
from us at any time.
4.3. Express consent
4.3.1. It is unlikely that Decluttering Solutions will share your personal data
with any third party for their own marketing
purposes; however, in such circumstances, we will obtain your express
consent.
4.4. Stopping marketing messages
4.4.1. You can ask third parties or us to stop sending you marketing messages at
any time by:
4.4.1.1. following the opt-out links on any marketing messages sent to you,
or
4.4.1.2. Emailing us at jennifer@declutteringsolutions.com.au at any time.
4.4.2. If you opt out of receiving marketing communications, this opt-out does not
apply to personal data provided as a result
of other transactions, such as purchases, warranty registrations, returns, replacements
etc.
5. Disclosures of Your Personal Data
5.1. We may have to share your personal data with the parties set out
below:
5.1.1. Service providers who provide IT and system administration services.
5.1.2. Professional advisers, including lawyers, bankers, auditors, and
insurers.
5.1.3. Government bodies that require us to report processing activities.
5.1.4. Market Researchers and Analysts.
5.1.5. Marketing agencies we may engage from time-to-time.
5.1.6. Third parties to whom we sell, transfer, or merge parts of our business or
our assets.
5.2. We require all third parties to whom we transfer your data to respect the
security of your personal data and to treat it
in accordance with the law. We only allow such third parties to process your
personal data for specified purposes and in
accordance with our instructions.
6. International Transfers (for example to our preferred email marketing platform or
CRM)
6.1. Whenever we transfer your personal data, we do our best to ensure a similar
degree of security of data by ensuring at least one of the following safeguards is
in place:
6.1.1. If you are a resident of the European Union, we will only transfer your
personal data to countries that the European Commission have approved as providing
an adequate level of protection for personal data by; or
6.1.2. Where we use certain service providers, we may use specific contracts or
codes of conduct or certification mechanisms
approved by the European Commission which give personal data the same protection it
has in Europe; or
6.1.3. If we use US-based providers that are part of EU-US Privacy Shield, we may
transfer data to them, as they have equivalent safeguards in place.
6.2. If none of the above safeguards is available, we may request your explicit
consent to the specific transfer. You will
have the right to withdraw this consent at any time.
7. Data Security
7.1. We strive to ensure the security, integrity, and privacy of personal
information submitted to our website, and we periodically update our security
measures in light of current technologies.
7.2. We will take reasonable technical and organisational precautions to prevent
the loss, misuse or alteration of your personal information.
7.3. You acknowledge that the transmission of information over the internet is
inherently insecure, and we cannot guarantee the security of data sent over the
internet.
7.4. We have procedures in place to deal with any suspected personal data breach.
We will notify you and any applicable regulator of a breach if we are legally
required to.
8. Data Retention
8.1. We will only retain your personal data for as long as necessary to fulfil the
purposes we collected it for, including to
satisfy any legal, accounting, or reporting requirements.
8.2. For tax purposes, the law requires us to keep basic information about our
customers (including Contact, Identity, Financial and Transaction Data) for five
years after they stop being customers.
8.3. In some circumstances, we may delete identifying components of your data for
research or statistical purposes in which case we may use this information
indefinitely without further notice to you.
9. Your Legal Rights
9.1. Under data protection laws you have rights in relation to your personal data
that include the right to request access,
correction, erasure, restriction, transfer, to object to processing, to portability
of data and (where the lawful ground
of processing is consent) to withdraw consent.
9.2. If you wish to exercise any of the rights set out above, please email us at
jennifer@declutteringsolutions.com.au
9.3. To respond to any request, we will require the following information:
9.3.1. your name and address; and
9.3.2. your contact telephone numbers
9.4. There is no fee chargeable to access your personal data; however, we may
charge a fee if your request is unfounded,
repetitive or excessive, or refuse to comply with your request in these
circumstances.
9.5. As a security measure to ensure your data is not disclosed to any person who
has no right to receive it, we may request
further information from you.
9.6. We try to respond to all legitimate requests within 30 days unless the
request is complex or where there are multiple
requests. If our response is likely to exceed 30 days, you will be notified.
9.7. If you are not happy with any aspect of how we collect and use your data,
please contact us first so we may attempt to
resolve your issue immediately. You also have the right to complain to the Office of
the Australian Privacy Commissioner
(https://www.oaic.gov.au), the Australian supervisory authority for data protection
issues.
10. Change in Privacy Policy
10.1. To ensure our privacy policy remains current, this policy is subject to
change.
10.2. We may modify this policy at any time, at our sole discretion and all
modifications will be effective immediately upon
our posting of the modifications on this website. Please return periodically to
review our privacy policy.
10.3. You may instruct us at any time not to process your personal information for
marketing purposes.
10.4. In practice, you will usually either expressly agree in advance to our use
of your personal information for marketing
purposes, or we will provide you with an opportunity to opt out of the use of your
personal information for marketing
purposes.
10.5. If you have any questions or concerns at any time about our Privacy Policy
or the use of your personal information,
please email [Company E-mail]