FAQ's
WHY DO YOU CALL YOUR SERVICES BESPOKE?
Because we offer a variety of solutions matched to your individual situation, decluttering and organising or downsizing project
Maybe you just want one organiser to work alongside you. As your set of hands, while you tackle downsizing your home. In the order and at the pace you want.
Just can’t work out how or where to start on a particularly challenging area in your home? An off-site storage unit you want to downsize or close?
Run out of time or feeling overwhelmed by the whole decluttering-to-sell, house pack up and move? We can advise and help with an entire packing service for moving house. This includes styling with what you have for the real estate open houses and unpacking you into your new home.
WHY AN ONSITE CONSULTATION?
Since we are offering decluttering and downsizing for seniors, Jennifer believes it is important to meet with you and the family members you may be helping. You have to feel comfortable and confident to let us into your home to handle your personal possessions.
Seeing your home or storage unit prompts a whole lot of questions that help with planning as well as giving you time to think about what you want help with or what you might want to deal with yourself.
Our initial discussion clarifies exactly what you want, possible solutions and alternative ways to tackle the project, and the order in which the services will be provided. Decluttering Solutions then provides a quote, service agreement and terms, and copies of important documents like insurance, police checks, etc.
DOES AN ONSITE CONSULTATION HAVE A COST AND HOW LONG DOES IT TAKE?
Charges depend on the distance or time required to travel to the consultation. Please allow one hour for the consultation itself.
DO YOU TAKE PHOTOGRAPHS?
Jennifer takes photographs as part of the initial site assessment, especially if there are multiple rooms, a whole dwelling or multiple locations involved. It helps with planning and record keeping. Sometimes we take progress photos to communicate with involved stakeholders like who can’t be onsite but want to follow progress.
These photos however are private, just like client records. There is a photo release section to the service agreement where you can give or refuse permission for before and after photos to be shared by Decluttering Solutions.
WHAT AREAS DO YOU COVER?
We mainly work in the Greater Sydney area, but have decluttered and downsized people, retirees and seniors, moving to regional centres or interstate. There is a network of colleagues across Australia who can assist you with further services if you move out of Sydney.
DO YOU CLEAN?
If we are decluttering and organising cupboards or wardrobes, then a wipe down of dusty shelves or a vacuum of the bottom of the wardrobe happens as part of the process. We are not, however, domestic cleaners.Often our decluttering and organising services are the vital step before you engage regular cleaning services.
HOW DO YOU KEEP THINGS OUT OF LANDFILL?
By starting with an extensive resource list of places to donate and recycle your unwanted goods. Team members will, where possible, remove donations and recyclables at the end of every session.
Of course not everything can stay out of landfill. We prioritise your local Council waste management services including booked kerbside cleanups over commercial rubbish removal services (wherever possible) to reduce costs.
HOW LONG DOES A JOB TAKE?
Generally people downsizing or moving have a timeline they are working to, like open house showings or exchanges of contracts. We plan around your deadlines to come up with a quote for services that match your availability, life commitments and stamina.
Our single sessions can be 3 or 4 hours. For a full day, allow for two 3-hour sessions in a day with a 30 minute break for lunch. If we need to go over that time-frame to complete a task or area, we will let you know.